Quelthorwrozelon provides custom presentation design services tailored to each client's specific needs. Because our services involve custom design work created specifically for each client, standard return policies for physical products do not fully apply. This policy outlines our approach to refunds, cancellations, and service satisfaction.
Australian Consumer Law: This policy operates in conjunction with your rights under the Australian Consumer Law (ACL). Your statutory rights as a consumer under the ACL cannot be excluded or limited by this policy. If there is any inconsistency between this policy and your rights under the ACL, your ACL rights will prevail.
All presentation design services provided by quelthorwrozelon are custom-created based on client specifications, content, and requirements. Once work has begun and design concepts have been approved, the services become personalized and non-transferable.
Clients may cancel services before work has commenced to receive a full refund of any deposits paid. Once design work has begun, cancellation policies are as follows:
All cancellation requests must be submitted in writing via email to assist@quelthorwrozelon.world.
We strive to ensure complete client satisfaction with our presentation design services. Our refund policy is designed to be fair to both clients and our business:
Major Failure: Under Australian Consumer Law, if there is a major failure with the service (for example, the service is substantially unfit for its disclosed purpose or cannot be easily fixed within a reasonable time), you may cancel the service contract and receive a full refund, or choose to receive compensation for the reduced value of the service.
Each service package includes a specified number of revision rounds. If you are not satisfied with initial designs, we encourage you to provide detailed feedback so we can address your concerns through the revision process. Most satisfaction issues can be resolved through our revision process without the need for refunds.
The following are generally non-refundable:
If you have concerns about service quality or delivery, we encourage you to contact us immediately. We are committed to resolving issues amicably and will work with you to find a satisfactory solution. Please contact us at assist@quelthorwrozelon.world to discuss any concerns.
If you are not satisfied with our response to your complaint, you may contact:
If a refund is approved, we will process it within 14 business days using the same payment method used for the original transaction. Processing times may vary depending on your financial institution.
Upon full payment, clients receive usage rights to the delivered presentation files. However, if services are cancelled or refunded, ownership rights revert to quelthorwrozelon, and delivered files may not be used commercially.
We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including natural disasters, pandemics, government actions, or other force majeure events.
We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting on this page. Continued use of our services after changes constitutes acceptance of the modified policy.
For questions about this Return Policy or to request a cancellation or refund, please contact us at:
Email: assist@quelthorwrozelon.world
Phone: +61 478 543 611
Address: 54 Tatiara Cres, North Narrabeen NSW 2101, Australia
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